Re-Issue your passport
Step 1 : Fill in the online Passport Application form
Step 2 : Make payment & book an Appointment at the Passport Seva Kendra (PSK)
Step 3 : Appointment at the PSK
Documents required for Passport
Step 4 : Appointment at the Passport Seva Kendra - Window A
- You give the person the documents
- He asks you to wait at the side for sometime
- He files them in a folder and then shouts out your name in about 10/15 minutes
- He will give you the folder and ask you to move on to the next section
Step 5 : PhotographOnce you complete Step 4, you will be given a token number. This number will flash on the screens that are put up along with the window number you need to go to for further processing.
Normally, this is the next room that you need to enter after going through a turnstile. In this section, all your originals entered in the folder by the previous section are verified again and then they take a photograph using a webcam.
Personally, I felt that using a WebCam gave them a very poor quality/low resolution photograph but it is what it is and you can't do much about it. Please note that this photo will be the one that will come on your passport.
Also, in case you have registered for SMS services, you will need to pay 30 Rs here for the facility. Note that they will ask for change so make sure you carry that.
Step 6 : Previous recordsThen you move to the next section where any history associated with your Passport is verified and they inform you if you will require police verification or not.
I was pretty impressed by the fact that they were able to pull up an ECNR request I had filed 8 years ago from Kolkatta - the fact that surprised and impressed me was that even at that time these records were maintained (or alternatively, these records had now been digitized).
The lady there confirmed to me that I'd require a police verification as my previous passport was issued in Gujarat and there was an address change compared to my previous passport.
Also in this section, they stamp your old passport with a stamp that says, Cancelled and give it back to you.
TIP : In case you are reissuing your passport, always use the same address you had as on the earlier passport. Saves you the trouble of having to go to the police station - the most corrupt and rude office in the whole process.
Step 7 : Exit from the Passport Seva KendraYou will need to fill in an exit form which asks for feedback on any of the steps you found to be a hassle or in case any employee was rude. This is a good exercise as it helps to provide authentic feedback - does TCS action it or not is a question I have till date.
Step 8 : Police verificationThis is the most corrupt and problematic section of the whole process. I had police verification post issuance, so I got my passport within 15 days from my request, however I still had to go for police verification as I had a change in address vis a vis my previous passport.
I got a call from the police station mentioning the time when I had to visit. I will write a separate blog on the same, however for issue free verification below are the general rates and threats the police guy will make (over and above the insulting way they talk).
- In case all documents are present : Pay 100-300 Rs as processing charges (else we will visit your home for verification at the time you are not at home and send a Police Verification Failed Report)
- In case a document is missing : Pay 3000 Rs or more (no need to submit documents - we will manage it at our end is what the police officer will tell you)
As a hint, in all probability, you will be asked to pay a bribe pretty blatantly. Always negotiate on the bribe amount asked. I saw quite a few people successfully negotiating the amount to half or more.
As always, police are the biggest crooks and thieves in India. After this experience, I understood why its best to have the police under some political control - in case they create a lot of nuisance, you can always complain to the local Corporator and the things will get sorted.
In case you subscribe to the SMS Service, you'll get some of the below messages. Some are difficult to understand so below is the interpretation.